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Terms & Conditions

Please take the time to read these terms and conditions carefully before using this website. These terms outline the rules, responsibilities, and guidelines for interacting with our site and accessing our services. Understanding these conditions is crucial to ensure a smooth and secure experience.

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website https://mortgage42.co.uk/ (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other applicable terms

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Information about us

https://mortgage42.co.uk/ is a site operated by Mortgage42 Ltd ('We'). Mortgage42 Ltd is a company registered in England No. 16168064. Registered Office: 35 Parish Gardens, Leyland, Lancashire, PR25 3UF.

Mortgage42 Ltd is authorised and regulated by the Financial Conduct Authority.

Changes to these terms

We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our site
  • Use of or reliance on any content displayed on our site
  • If you are a business user, please note that in particular, we will not be liable for:
    • Loss of profits, sales, business, or revenue
    • Business interruption
    • Loss of business opportunity, goodwill or reputation
    • Any indirect or consequential loss or damage
      If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
      We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out as follows:

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • For the purpose of harming or attempting to harm minors in any way
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below)
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms.
  • Not to access without authority, interfere with, damage or disrupt:
    • Any part of our site
    • Any equipment or network on which our site is stored
    • Any software used in the provision of our site
    • Any equipment or network or software owned or used by any third party

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms
  • Bulletin boards
  • Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
    We will do our best to assess any possible risks for users (and in particular, for children)from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
    The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
    Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. Contributions must:

  • Be accurate (where they state facts)
  • Be genuinely held (where they state opinions)
  • Comply with applicable law in the UK and in any country from which they are posted
  • Contributions must not:
    • Contain any material which is defamatory of any person
    • Contain any material which is obscene, offensive, hateful or inflammatory
    • Promote sexually explicit material
    • Promote violence
    • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
    • Infringe any copyright, database right or trade mark of any other person
    • Be likely to deceive any person
    • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
    • Promote any illegal activity
    • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety
    • Be likely to harass, upset, embarrass, alarm or annoy any other person
    • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
    • Give the impression that they emanate from us, if this is not the case
    • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of these terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site
  • Issue of a warning to you
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • Further legal action against you
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

We warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in these terms.

The views expressed by other users on our site do not represent our views or values.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our

If you wish to make any use of content on our site other than that set out above, please contact info@mortgage42.co.uk.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Use of Technology & Automated Processing We use Mortgage Assist Pro(MAP), a technology platform that includes Artificial Intelligence(AI) and Large Language Models (LLMs) to process mortgage applications more efficiently. This software helps verify documents, detect fraud risks, and ensure compliance with mortgage regulations. By using our services, you consent to the use of these automated tools as part of our assessment process. If you have concerns or wish to request a human review of an AI-assisted decision, please contact us.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Google Reviews

See What Our Customers Say

We take pride in our customer service and are committed to providing you with the best possible experience. Here's what some of our customers have to say about us.

Ben Stevens

Ben Stevens

5 days ago

Great service, very quick to respond and very helpful. Would definitely recommend.

Freya Hunt

Freya Hunt

7 days ago

Graham and Karen are the best in the business. Always available any time of day, they have squeezed me in for appointments and such short notice and their commitment and attention to detail has been outstanding. They’ve really taken the stress out of buying a house! Would highly recommend!

Calise Goldsmith

Calise Goldsmith

7 days ago

Can't fault Karen and Graham, they have been incredibly helpful during the whole process of arranging our first time mortgage. They're lovely people and very professional. Always quick to respond and give updates and answer any questions you have. They were able to solve any problems that arised during the process of acquiring our mortgage. Couldn't have done it without them. Would absolutely recommend Mortgage42.

Richard Jones

Richard Jones

9 days ago

My second time using Graham He is as funny and likeable as he is professional I highly recommend

Aaliyah Ngamlert

Aaliyah Ngamlert

13 days ago

As a first time buyer I was very nervous and unsure about how the whole process works. Graham has been so helpful breaking down how it works and making sure i understood the process, putting my mind at ease. I can’t thank you enough!

Mark Ling

Mark Ling

14 days ago

I had an excellent experience with mortgage42 Graham and Karen From the very beginning, they were clear, professional, and approachable. They took the time to understand my situation, explained all the mortgage options in plain English, and guided me through the whole process step by step. Communication was always prompt, whether by phone or email, and no question ever felt too small. They managed to secure me a competitive rate and made what could have been a stressful process feel straightforward and well-managed. I’d highly recommend mortgage42 to anyone looking for a mortgage advisor who is knowledgeable, reliable, and genuinely puts their clients first many thanks.

Jenna

Jenna

5 months ago

Always a fantastic service! We will never go anywhere else!

Peter Heatley

Peter Heatley

17 days ago

Very good service throughout the whole process. Karen and Graham were both quick to respond to any questions we had and are both very professional. Our zoom chats were great with Graham. His expertise and advice made the whole process very simple and gave us great confidence in him. I would highly recommend mortgage42 to anyone seeking a professional and friendly mortgage advisor.

Maria Taylor

Maria Taylor

22 days ago

Great experience with Mortgage42 super friendly, quick, and really clear with all the details sent over soon after the consultation. Made everything easy and stress-free. Highly recommend, thank you! ☺️

Aimee Thompson

Aimee Thompson

23 days ago

We have been using Graham’s outstanding services for the past 11 years since our first purchase. Graham has seen our circumstances change numerous times and his tailored advice has always served us well. Tonight’s meeting has seen us save £182.23 and have a solid 5 year plan in place. Thanks Graham as always for working wonders and a mention has to go to Karen for all her assistance, lovely to see a family business thriving

Dan C

Dan C

25 days ago

Absolute pleasure as always to work with, makes everything so easy for us thank you Graham and Karen.

Peter Joseph-Tebbutt

Peter Joseph-Tebbutt

28 days ago

Professional service, all aspects of our requirements were discussed in a way that we understood. Would highly recommend. Thank you Graham.

Joanna Maloney

Joanna Maloney

28 days ago

Graham and Karen at Mortgage 42 have been amazing from start to finish. They understood our financial needs and provided realistic and accurate advice (super quick too!), with no pressure to commit to anything. I would highly recommend their service and will definitely use them again. Joanna & John

Senga Bramwell

Senga Bramwell

about 1 month ago

Graham has help us with a mortgage for a number of years. Wouldn’t go with anyone else now. Very professional in what he does and find the best deals out there to suit your needs. Keep up the good work Graham/Karen xx

Laura Bentley

Laura Bentley

about 1 month ago

We’ve used Mortgage42 a few times now for our mortgage, life insurance policies etc. Both Graham and Karen provide nothing short of excellent care for their clients. They make the whole process as smooth as possible, they’re available to contact easily for any queries you may have and always have an apt response. We couldn’t be happier with the service they have provided and the laughs we have along the way are just an added bonus! Thanks Graham and Karen!

Brendan Dawson

Brendan Dawson

about 1 month ago

Fantastic experience as always, great help and communication from Graham and Karen all the way through the process. Thank you

Stevie Simpkin

Stevie Simpkin

about 1 month ago

As a first time buyer I was overwhelmed with information about where to start the house buying process. However Graham and Karen have been so helpful and put my mind at ease with everything. I'm looking forward to continuing working with them.

william rogers

william rogers

about 1 month ago

Great mortgage advice received from Graham, as always! Would strongly recommend Mortgage 42 services! Thank you

Sarah Ashworth

Sarah Ashworth

about 1 month ago

Graham was very knowledgeable and helpful. The session was arranged at a time to suit me. Everything was fully explained! Fantastic service, highly recommended

Sarah McDonald

Sarah McDonald

about 1 month ago

Couldn’t fault the service from mortgage 42 everything has ran so smoothly, anything that needed to be covered or answered was to the highest standard. Would highly recommend to anyone who is a first time buyer, they provided me with so much information, support and guidance on what would be best. Thank you Mortgage 42

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