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Terms & Conditions

Please take the time to read these terms and conditions carefully before using this website. These terms outline the rules, responsibilities, and guidelines for interacting with our site and accessing our services. Understanding these conditions is crucial to ensure a smooth and secure experience.

Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website https://mortgage42.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.

Other applicable terms

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Information about us

https://mortgage42.co.uk is a site operated by Mortgage42 Ltd ('We'). Mortgage42 Ltd is a company registered in England No. 16168064. Registered Office: 35 Parish Gardens, Leyland, Lancashire, PR25 3UF.

Mortgage42 Ltd is authorised and regulated by the Financial Conduct Authority.

Changes to these terms

We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our site
  • Use of or reliance on any content displayed on our site
  • If you are a business user, please note that in particular, we will not be liable for:
    • Loss of profits, sales, business, or revenue
    • Business interruption
    • Loss of business opportunity, goodwill or reputation
    • Any indirect or consequential loss or damage
      If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
      We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out as follows:

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • For the purpose of harming or attempting to harm minors in any way
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below)
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms.
  • Not to access without authority, interfere with, damage or disrupt:
    • Any part of our site
    • Any equipment or network on which our site is stored
    • Any software used in the provision of our site
    • Any equipment or network or software owned or used by any third party

Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

  • Chat rooms
  • Bulletin boards
  • Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
    We will do our best to assess any possible risks for users (and in particular, for children)from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
    The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
    Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. Contributions must:

  • Be accurate (where they state facts)
  • Be genuinely held (where they state opinions)
  • Comply with applicable law in the UK and in any country from which they are posted
  • Contributions must not:
    • Contain any material which is defamatory of any person
    • Contain any material which is obscene, offensive, hateful or inflammatory
    • Promote sexually explicit material
    • Promote violence
    • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
    • Infringe any copyright, database right or trade mark of any other person
    • Be likely to deceive any person
    • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
    • Promote any illegal activity
    • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety
    • Be likely to harass, upset, embarrass, alarm or annoy any other person
    • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
    • Give the impression that they emanate from us, if this is not the case
    • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of these terms upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site
  • Issue of a warning to you
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • Further legal action against you
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

We warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in these terms.

The views expressed by other users on our site do not represent our views or values.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our

If you wish to make any use of content on our site other than that set out above, please contact info@mortgage42.co.uk.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Use of Technology & Automated Processing We use Mortgage Assist Pro(MAP), a technology platform that includes Artificial Intelligence(AI) and Large Language Models (LLMs) to process mortgage applications more efficiently. This software helps verify documents, detect fraud risks, and ensure compliance with mortgage regulations. By using our services, you consent to the use of these automated tools as part of our assessment process. If you have concerns or wish to request a human review of an AI-assisted decision, please contact us.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Google Reviews

See What Our Customers Say

We take pride in our customer service and are committed to providing you with the best possible experience. Here's what some of our customers have to say about us.

Sarah Ainsworth

Sarah Ainsworth

3 days ago

We’ve been dealing with Graham Wilson of Mortage42 for the past 11years!!!! He’s professional, honest and understands everything we need to get us the right mortgage and personal cover…..oh and he’s very humorous and witty which for us makes the whole process very relaxed and enjoyable. When we heard that Graham was starting up his own business we had absolutely no hesitation in wanting him to continue providing us with all his expertise and insights. We couldn’t recommend Graham enough….!!!

Xdurancepiggy

Xdurancepiggy

3 days ago

teresa reid

teresa reid

5 days ago

10/10 service ! Clearly explains and goes through anything we need. As fist time buyers it can be complicated but Graham and Karen are always there to answer any questions when needed would definitely recommend to anyone

Emily Bland

Emily Bland

7 days ago

Can’t recommend enough. Graham has made a difficult and confusing process easy and as stress free as can be. Breaks things down in an easy to understand way, advocates for his clients with care and gets it done !

Mason Quilligan

Mason Quilligan

8 days ago

Highly recommend Graham and Karen have been there throughout the whole mortgage process guiding us through whenever we need them! Wouldn’t have been able to do it without them and will always be using them in the future.

Aminat Adeyemo

Aminat Adeyemo

9 days ago

Calum Foster

Calum Foster

9 days ago

Five stars isn’t enough to describe how above and beyond this company has gone to ensure our complicated mortgage staircasing. From working well after hours to ensuring deadlines are met, to liaising directly with solicitors and other party’s chasing documents. To ensure all our needs are met with our Financial interests at heart. Graham and Karen are the only choice to use in the complicated world of mortgages ⭐️⭐️⭐️⭐️⭐️

Ricky Eagle

Ricky Eagle

12 days ago

Graham and Karen are fantastic. They both so helpful and amazingly friendly. Prompt, on point and brilliant to deal with. Will not go anywhere else for my mortgage needs in the future. Cannot recommend highly enough 👊💪

Claire Rimmer

Claire Rimmer

16 days ago

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (If I could give more than 5 stars, I would!) I’ve known the Graham, Mortgage42 since our high school days, but seeing him in action professionally has been genuinely impressive. From start to finish, the whole remortgage process was seamless. He took the time to explain everything clearly, kept us updated every step of the way and made what is usually a stressful process feel incredibly straightforward. The level of service was outstanding. In fact, before 8am this morning he’d already secured our mortgage offer! I don’t think I’ve even had my second cup of tea by then, never mind sorted a mortgage! That’s the kind of dedication and efficiency you just don’t come across very often. He’s knowledgeable, honest, approachable and genuinely goes the extra mile to get the best outcome for his clients. You never feel like just another number – he really cares. If you’re looking for someone who takes the stress out of finding the right mortgage and delivers exceptional service, I honestly couldn’t recommend Mortgage42 highly enough. Thank you again – you’ve been absolutely brilliant. We’ll be recommending you to everyone we know!

Tracey Ballard

Tracey Ballard

16 days ago

Mortgage42, Graham and Karen. What can I say. Yet again you came through in our hour of need. For various reasons and through no fault of Mortgage42, my new mortgage lender had us running after them and jumping through hoops trying to complete our remortgage. The new lenders Customer Service was appalling and we spent a good part of a week going backwards and forwards trying to resolve any issues. Well, we'd had enough. Even though we had a fantastic deal with them, we weren't prepared to continue with them. The stress and anxiety were consuming. So like you do we turned for help to Mortgage42. As per usual, Graham and Karen were straight on the case. Within a day, a new deal was found for us, no hassle, no stress, no messing about. Our fixed rate had ended on 30 June 2026 and Graham managed to arrange for the new deal to be backdated, so we didn't have to pay the variable rate, which was extortionate. I can't thank Graham and Karen enough for their empathy and professionalism. A truly wonderful Team, highly recommended and totally amazing.

Lisa Madisons

Lisa Madisons

17 days ago

I have been going to Graham for my mortgage needs for over 10 years and will keep going back! He is very easy to talk to and discuss and issues or concerns. He listens to what you want/need and does the best job he can in finding the right deal for you personally. From arranging my appointment, karen was in touch making sure i knew everything i needed and documents that needed sending to mortgage42, with good instructions on things like how to best obtain and send the credit check. Excellent communication all round. It makes a mind blowing process so much easier to deal with. I cannot thank him and Karen enough for all their help.

Alexandra Bevan

Alexandra Bevan

19 days ago

Excellent service from Mortgage42. Graham and Karen have been amazing all the way through our mortgage application process. They went above and beyond to find us the best options, keeping us updated every step of the way and taking all the stress out of the paperwork. We are incredibly grateful for their expertise and support. Definitely recommend!

Robert Bretherton

Robert Bretherton

20 days ago

Brilliant from start to finish! We come to Graham for a remortgage as we have been his client before. The best thing about Graham and Karen is their personal touch in which they really do care and want to help you out what ever your circumstances/ financial situation is. Me and my partner was apprehensive but with one conversation it feels like a weight lifted off our shoulders and there are options available for everyone. Highly recommend Mortgage42 top service! Thank you!

william Milroy

william Milroy

23 days ago

Couldn’t recommend highly enough . Graham guided us through the mortgage minefield masterly . If it’s a mortgage you need give him a call you won’t regret it

Ross

Ross

23 days ago

Graham & Karen are quite simply amazing. They’re super friendly, incredibly knowledgeable and most importantly, they’ll always secure the best possible deal for you and your needs. Oh and even when a mortgage offer has been made, they’ll still keep searching, all the way through to completion and, should a better deal become available, they’ll switch you onto it without you having to lift so much as a finger! This is my first time using Mortgage42 but I already know that I’ll be a customer for life. You simply can’t and won’t find better service anywhere else. Thanks again, Graham & Karen!

Joseph Embery

Joseph Embery

24 days ago

Have used Graham for many years going back to my first mortgage in 2012 ish. Always a great guy and a normally boring conversation always turns into a great laugh. Well worth having a conversation with someone so we'll practiced in his field.

sally Holmes

sally Holmes

24 days ago

Can absolutely recommend Mortgage42, Graham and Karen have been so helpful and very quick to respond to any queries. Very kind people with our best interests at heart. We have got a very good remortgage deal and has been no hassle or stress at all, as they have taken care of every step always updating us with progress even before I asked. I will recommend mortgage42 to anybody who needs a mortgage, remortage or advice, because the service has been 100%. Thank you to mortgage42 we have managed to save money and stress.

Simone Rowe

Simone Rowe

24 days ago

Graham helped me when I was a first time buyer, his support and guidance was invaluable at the time so when it came to remortgaging this year I didn't think twice! Such a down to earth yet professional guy who clearly wants to help you and knows his stuff! A rare combination these days! Himself and Karen have once again made the whole process seem seamless. It can be quite overwhelming, especially with such a busy schedule so their help has been invaluable! I can not recommend Mortgage42 enough.

Janet and Jack Jones

Janet and Jack Jones

25 days ago

Graham and Karen are amazing. We are not very up-to-date on technology but Graham and Karen were very helpful. Would definitely recommend Mortgage 42 😊

John Dilworth

John Dilworth

30 days ago

We needed to remortgage our house and the process was made very easy and straightforward by Graham and Kim. An excellent service.

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